Last updated: January 9, 2025 IMPORTANT NOTICE: OUR PROVIDERS DO NOT ADDRESS MEDICAL EMERGENCIES. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 9-1-1 OR GO TO THE NEAREST EMERGENCY ROOM.IF YOU ARE CONTEMPLATING SUICIDE, CONTACT EMERGENCY SERVICES OR THE NATIONAL SUICIDE PREVENTION HOTLINE: • Dial 1-800-273-TALK • Dial or text 988 • Visit 988Lifeline.org to chat live.I.
Introduction By using the telehealth services provided by Meta Digital Developers DBA Direct Care DBA Direct Care AI (“Direct Care AI”) through its website, mobile apps, or other telehealth technologies (collectively, the “Direct Care AI Platform”), you are acknowledging and agreeing to this Telehealth Informed Consent. This consent supplements but does not replace the Terms of Use, Privacy Policy, or Notice of Privacy Practices governing your use of the platform.By creating an account, starting a consultation, or affirming your consent through the platform, you acknowledge that you have reviewed this consent form, understand the associated risks, and agree to receive healthcare services via telehealth technologies. A record of this consent is maintained in your file, and your continued use of the services indicates your ongoing agreement to this document and any updates.The healthcare services provided through the Direct Care AI Platform are facilitated by licensed providers within the Meta Digital Medical Network (“Providers”).
II. What is Telehealth? Telehealth delivers healthcare services using electronic communication technologies to connect healthcare professionals and patients in different locations.Telehealth may include: • Diagnosis, treatment, follow-up, and patient education. • Modalities such as real-time video and audio, asynchronous (store-and-forward) interactions, and other technologies.This consent outlines the methods, benefits, risks, and limitations of using telehealth to address your healthcare needs
III. Possible Benefits of Telehealth • Convenient access to healthcare services from the comfort of your home. • Reduced need for in-office visits, including follow-up care. • Flexible scheduling of consultations.For follow-up care, contact us via the Direct Care AI Platform or call 888-298-6718, available Monday through Sunday from 10:00 AM to 5:00 PM EST.
IV. Possible Risks of Telehealth • Insufficient information may prevent accurate diagnosis or treatment. • Technical failures (e.g., internet disruption) may delay care. • Telehealth may not be suitable for all conditions; Providers will determine appropriateness. • In rare cases, incomplete medical records or poor data transmission may lead to adverse outcomes, such as drug interactions or allergic reactions. If technical issues arise, contact us at 888-298-6718 during the hours listed above. V. Patient Acknowledgments By agreeing to this consent form, you acknowledge the following: 1. You have reviewed and understand the risks, benefits, and limitations of telehealth. 2. Telehealth services may involve a greater privacy risk for your health information. 3. Providers may include nurse practitioners or physician assistants rather than physicians. 4. Others (e.g., technicians or translators) may assist during your telehealth session, and their presence will be disclosed. 5. You affirm that the information you provide is accurate, true, and complete. 6. Providers may use asynchronous methods to deliver care, as permitted by law. 7. Prescriptions are not guaranteed and are at the discretion of the Provider. 8. Technical failures may occur, and you agree to hold harmless Meta Digital Developers, Direct Care AI, and affiliated entities for delays or disruptions in service. 9. Diagnostic tests provided by third-party labs may yield errors (e.g., false positives/negatives) that impact treatment. 10. Direct Care AI does not guarantee approval for treatment or prescriptions. Providers retain sole discretion over clinical decisions.
VI. Additional State-Specific Disclosures If required by state law, the following disclosures apply: Iowa: Complaints about providers may be filed here. Kentucky: Complaints may be filed here. Maine: Complaints may be filed here. New York: Learn about your rights and report misconduct here. Oregon: Complaints may be filed here. Texas: Visit the Texas Medical Board website or call 1-800-201-9353 for complaint assistance. Vermont: Complaints may be filed here. Wyoming: Complaints may be filed here. For questions or concerns regarding telehealth services or this consent, contact us at: Phone: 888-298-6718 Email: [email protected]
