Introduction This Privacy Policy ("Privacy Policy") describes the data protection practices of Direct Care AI and its affiliates ("Direct Care AI," "we," "our," or "us"). It applies when you visit any Direct Care AI website that links to this Privacy Policy (including directcare.ai and other affiliated websites, collectively referred to as "Websites"), use any affiliated mobile applications ("Apps"), or otherwise interact with us through our services ("Services"). By using our Services, you agree to the terms outlined in this Privacy Policy.If you do not agree with this Privacy Policy, please refrain from using our Services.This Privacy Policy includes the following sections: - The Information We Collect - How We Use Your Information - How We Disclose Your Information - Your Rights and Choices - Online Analytics and Advertising - Retention of Your Information - Privacy for Children Updates to This Privacy Policy - Contacting Us
The Information We Collect
Information You Provide to Us We collect information you provide directly, including: - Identifiers: Name, email, phone number, address, date of birth, and other contact details. - Health Information: Medical history, symptoms, prescriptions, lifestyle information, and photos you upload. - Billing Information: Payment details such as credit/debit card information. - Account Information: Login credentials and any content submitted via your account. - Customer Support Information: Messages, feedback, or inquiries submitted through our support channels.
Information Collected Automatically We collect certain information automatically, such as: - Usage Data: IP address, browser type, pages visited, and interactions with the Services. - Device Data: Device type, operating system, and general geolocation. - Cookies and Tracking Technologies: Data collected via cookies, tracking pixels, and similar tools to enhance user experience.
How We Use Your Information We use the information we collect for purposes including: Providing Services: Managing accounts, facilitating consultations, and delivering medications or treatments. Customer Support: Responding to inquiries and resolving technical issues. Improvement: Conducting internal research to optimize our Services. Marketing: Sending promotional messages (with your consent) and tailoring content to your preferences. Legal Compliance: Meeting regulatory and legal obligations. How We Disclose Your Information We may share your information with: Healthcare Providers: To deliver medical consultations and treatments. Service Providers: For payment processing, marketing, analytics, and technical support. Advertising Partners: To deliver tailored advertisements as permitted by law. Legal Authorities: When required to comply with applicable laws or enforce our terms. Your Rights and Choices: Depending on your jurisdiction, you may have rights to:Access, correct, or delete your personal information.Opt out of marketing communications or targeted advertising.Withdraw consent for processing sensitive information.To exercise these rights, please contact us at[email protected].
Online Analytics and Advertising We use third-party tools like Google Analytics to understand how users engage with our Services and may display tailored advertisements based on your activity. You can manage your ad preferences through your browser or device settings.
Retention of Your Information We retain personal information only as long as necessary for our business purposes and to comply with legal obligations. Privacy for Children Our Services are not intended for children under 13. If we discover that we have collected personal information from a child under 13, we will delete it promptly.
Updates to This Privacy Policy We may update this Privacy Policy periodically. The latest version will always be available on our website, with changes effective upon posting.
Contacting Us If you have any questions about this Privacy Policy or our data practices, please contact us:
