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Frequently Asked Questions

View All FAQ’s  ➜

What is DirectCare AI?

DirectCare AI is a modern telehealth platform that connects you with licensed healthcare providers for personalized care. We focus on making healthcare simple, discreet, and accessible, with treatment options for men’s and women’s health, including hormone support, sexual wellness, weight management, and hair restoration.as directed by a licensed provider and is not appropriate for everyone.

How do I get started?

Getting started is quick and straightforward. Complete a secure online intake, connect with a licensed provider, and receive personalized treatment options based on your needs—if appropriate. If prescribed, your medication is shipped directly to your door.

What types of treatments do you offer?

We offer a range of provider-guided treatment options, including hormone support (HRT/TRT), sexual wellness, weight management, and hair restoration. All care is tailored to your individual needs.

Are medications FDA-approved?

No. Compounded medications are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or manufacturing quality. They are prepared by licensed pharmacies under federal and state regulations.

Is it safe to take?

All treatment options are reviewed and prescribed by licensed healthcare providers based on your health history and needs. Your provider will determine what’s appropriate for you and discuss any risks, benefits, and alternatives.

Do I need to see a doctor in person?

No. Everything is handled online through a licensed provider, making it easy to get care without in-person visits.